Free boilers for pensioners with Government’s boiler grants scheme

Boilers for pensioners who qualify for the Government's Energy Company Obligation free boilers schemeDid you know that if you fall into certain groups you might be eligible for a boiler grant as part of the Government’s Energy Company Obligation?

With an estimated 2.5 million homes across the UK in the running to get their hands on a new replacement boiler, if you’re a pensioner you may be one of the lucky ones who meet the criteria required to access the boiler grants scheme. We say lucky ones, because it means benefiting from a brand new replacement boiler worth thousands of pounds. We don’t know about you but in our book that qualifies as lucky!

With a new gas boiler typically costing around £2,300, thanks to the Government’s free boiler scheme, if your existing boiler is broken or inefficient and meets the qualifying criteria you’ll receive a brand spanking new energy saving boiler without having to put your hand in your own pocket to pay for it.

The Government’s Energy Company Obligation, known as ECO, is funded by the country’s largest utility companies, including British Gas and the other ‘Big Six’. Pensioners in receipt of Pension Credit and those aged over 60 who receive Working Tax Credit qualify for a free boiler grant to help them become more energy efficient with a view to bringing down their heating bills.

More and more pensioners are struggling to meet the demands of escalating energy bills, and with many on limited incomes a new boiler is an expense many simply cannot afford. But even if you don’t receive Pension Credit you could still qualify for a grant if you get Working Tax Credit and are aged over 60. As long as you meet the following criteria you should be able to apply for a free boiler grant:

  • You own your own home, or
  • The accommodation you live in is rented privately
  • You’re in receipt of Pension Credit or
  • Are 60 years old or more and receive Working Tax Credit

It’s easy to apply for the boiler grants scheme. Visit, answer a few questions and submit your application. Once we’ve given you a call to confirm your details and assess your eligibility, you’ll be one step closer to being the lucky recipient of a brand new A-rated boiler, which we’ll arrange to have installed by a Gas Safe Registered Boiler Grants installer.

If you qualify for a boiler grant apply today for a piece of the pie before it’s all gobbled up!

*Editor’s note: although touted as a scheme to replace boilers for free when it was originally launched in January 2013, due to funding cuts more people are being asked to make a contribution towards their new boiler. The boiler grant will meet some of the cost and the householder will need to make up the shortfall – February 2014


  • Sheryl
    Posted October 10, 2014 at 6:29 am

    Hi my mother is severely mentally impaired an lives in her own home with a live in carer. She is on DLA an her boiler is 20 years old an really noisy she doesn’t have any savings would age qualify for a boiler grant? And if not what other help is available please

    • Posted October 10, 2014 at 11:02 am

      Hi Sheryl. I’m afraid it doesn’t sound as though your mum would meet the benefit criteria unfortunately. Although her boiler would likely qualify, to be eligible for an ECO boiler grant she would need to be in receipt of pension credit or income support. You could look in to the Green Deal, and specifically apply for the Green Deal Home Improvement Fund which pays cashback for carrying out energy saving improvements. The fund is closed at the moment but due to reopen before the end of November. There’s a couple of organisations you can call for advice. The Home Heat Helpline should be able to give you advice about grants, their number is 0800 33 66 99. There’s also the Energy Saving Trust on 0300 123 1234. It might also be worth you getting in touch with your mum’s local authority as they sometimes have help available.

      • Sheryl
        Posted October 10, 2014 at 6:47 pm

        Thank you for getting back to me I’ll try your suggestions!

  • Jean Robertshaw
    Posted October 1, 2014 at 10:25 am

    my parents are 80 and 83 years old on pensions and DLA they do not get extra pension credits due to private pension are they still eligable for a free boiler their boiler is 18 yrs old.

    • Posted October 1, 2014 at 10:41 am

      Hi Jean. I’m afraid your parents wouldn’t qualify for the boiler grant scheme. They would need to be on Pension Credit. If they are keen to install a new energy efficient boiler they could consider the Government’s Green Deal scheme, which helps people carry out energy saving home improvements at no up front cost. Green Deal finance is a loan, which you pay back through your energy bills. The idea is that the savings you make on your energy bills would cover the payments. The loan stays with the house rather than the person. However you have to pay a fee to get your home assessed, which is typically £120. I hope that helps.

  • Max
    Posted September 25, 2014 at 1:44 pm

    My mum is eligible – she gets guaranteed pension credit. BUT although she pays half the bills including mortgage on our home – her name is not directly on the deeds -Im presuming that this means we wont qualify. Some ask to see deeds others dont(but then they dont have a fitter in the area so cant proceed with these). I thought about saying she rents off me but then I would have to create a rent book. I dont know what to do for the best? Any advice gratefully received.

    • Posted September 26, 2014 at 2:38 pm

      Hi Max. Your mum would need to provide evidence that she resides in the property where the boiler is to be installed. You can use the link below to provide a written statement: it needs to be signed by you and your mum.

      If your mum would like to check her eligibility and apply for a grant she can go to She may be required to make a contribution towards the cost of the new boiler. Hope that answers your question.

  • Wallace Barnes
    Posted September 16, 2014 at 10:35 am

    I am on pension credit, and applied for boiler replacement . I was told I qualified and had an initial visit. I waited approximately 2 months and then called SSE to find out what was happening. They chased up Swale Heating, and a second visit ensued. Today, approx 1 month later, I received a letter telling me the cost is £1455, minus £622 SSE grant, and that I would have to pay them £833 plus VAT, which equates to £999.60 and that I have 14 days to reply. As I said earlier, I am on pension credit and do not have a bean to spare. This scheme really is of no help to me whatsoever!, and I expect this is the case for many other people in my position.

  • john gibson
    Posted September 6, 2014 at 2:49 pm

    Hi my mother cant get pension credit because shes a couple of pounds over the threshold but shes also 67 so doesn’t qualify for working tax credit. She has a very old back boiler is there anyway she can get the grant. Many thanks

    • Posted September 8, 2014 at 8:39 am

      Hi John. To apply for a boiler grant through the ECO scheme you do have to meet strict criteria. If your mum isn’t on any of the eligible benefits than she won’t qualify I’m afraid. She could possibly look at the Green Deal, another Government scheme which enables homeowners to install energy saving boilers and other measures without paying for them upfront. It does involve taking out Green Deal finance though. You can get the most up to date information about grants by getting in touch with the Energy Saving Trust on 0300 123 1234 or give Home Heat Helpline a call on 0800 33 66 99.

  • Steve George
    Posted August 11, 2014 at 5:04 pm

    This is a badly organised scam. We keep getting these phone calls, made by a recorded person (not a live one) which start “we’ve noticed that you haven’t yet claimed for your new boiler. Do you realise…”. Yes we do, We listened all the way through once, and spoke to some one, and soon realised that we have an oil boiler, so won’t qualify. But our number is linked to our address, and anybody who knows where we live should realise (if they’ve got any sense) that NONE of the houses in the rural area we live in has mains gas. So why do they keep ringing? Can anybody tell me how to block these calls? Number is with-held.

    • Posted August 12, 2014 at 8:31 am

      Hi Steve. The boiler grants scheme isn’t a scam, but I can understand your frustration when you’re getting these calls and you live in a rural area not connected to mains gas. You should be able to report these automated marketing messages. I believe you can report nuisance automated calls like this to the Information Commissioner’s Office. The ICO’s helpline number is 0303 123 1113. Hope that helps.

  • Dave,
    Posted July 2, 2014 at 6:47 pm

    Hi, Iam a 69 years old and on most, if not all of the benefits needed to get a free boiler, but can you tell me if the scheme included oil boilers and if not why not these old boiler pollute and use more energy than gas or electricity

    • Posted July 3, 2014 at 8:29 am

      Hi. I’m afraid the replacement of old oil-fired, electric and LPG boilers are not included as part of the ECO boiler grant scheme. It’s just mains gas boilers that are eligible for replacement. Unfortunately I don’t know of any grants available which apply to oil boilers.

  • Tony Ciantar
    Posted June 20, 2014 at 4:33 pm

    I got as far as being asked what the boiler is, my Mother is not able to get a grant for a new boiler because her non working boiler is to efficient.

    • Posted June 23, 2014 at 10:23 am

      Hi Tony. That’s disappointing. To the best of my knowledge boilers have to be 86% efficient or less to qualify. Have you heard about the Green Deal Home Improvement Fund and the cashback available? That might be an option for your mum to consider. Basically a new replacement boiler, together with 1 more energy saving measure will qualify for up to £1,000 cash back from the Government. Worth considering possibly.

    • Caravel
      Posted August 6, 2014 at 8:05 pm

      Keep trying all companies – it does not have to be the one you use!

  • eileen
    Posted June 20, 2014 at 3:01 pm

    can I claim for a new boiler im over 60 receive dla my husband receives state pension we havn’t had any heating or hot water since November I keep asking on different sites and get told no

    • Posted June 20, 2014 at 3:20 pm

      Hi Eileen. To qualify for a grant towards a new boiler you would need to be on Pension Credit, I’m afraid you wouldn’t qualify under the ECO scheme with DLA. Being without heating and hot water for such a long time is a worry. Have you spoken to the Energy Saving Trust? They would be able to advise you about any other grants or schemes or if there’s any help available to you. The Government has also launched the Green Deal Home Improvement Fund which pays cashback to households installing any saving home improvements, including new boilers.

  • Kay
    Posted June 17, 2014 at 11:36 pm

    My dad applied for a boiler, was told he qualified for one and someone come round to look at the boiler etc and said someone would be in contact within 2 weeks to fit the new boiler. A year later and constant phone calls (where he was told someone would call him back but no-one ever did) and still no boiler. He was then called and said the company needed a recent pension credit letter which he sent a copy. A man came to his house at 8:45 am, measured the area where the boiler was to be fitted, looked all around, got dad to sign some paperwork and said he’d be back within two weeks – 6 weeks later and still no boiler. The numbers he has for both companies are now discontinued.

    • Posted June 18, 2014 at 8:24 am

      Hi Kay, I am sorry to hear about the troubles your dad has endured with the boiler grants scheme. Would you mind sharing which companies? My only advice would be to give a try. We continue to help many happy customers benefit from the scheme. Once your dad has completed the short online form, one of my colleagues will call to qualify the details and let you know whether we have an installer in your area. I understand if your dad doesn’t want to be bothered anymore but it would be worth trying I think. May I ask if your dad handed over any money towards the boiler during his interactions with either of these companies?

  • Dan
    Posted June 7, 2014 at 1:31 pm

    Got a series of recorded messages left on our home phone which blocked it for anyone else to leave messages. When looking at the number used on various websites there are hundreds of complaints about this company/use of marketing. What are you going to do about your annoying practices?

    • Posted June 9, 2014 at 9:47 am

      Hi Dan,

      Thank you for your question/comments. Are you referring to Holmes Media specifically or just the boiler grants scheme in general? As a company we would only make contact with you if you had expressed an interest in a boiler grant and had submitted your details online.

    Posted May 21, 2014 at 3:42 pm


    Posted May 21, 2014 at 3:19 pm


  • Ken
    Posted May 1, 2014 at 12:48 pm

    Hi all. This free boilers for pensioners is a scam. When some body takes the time to reply to this forum saying they have had a boiler fitted for free. None of them give the name of their installer. This is the fourth time I have applied for this fantastic offer. Each time the survryers come rapid. They take your details and say how quickly they will have the installation done. After they have your details see how far you get when you phone to see how you application is going on. Not so quick then. Eventually you give up that firm and try another. Same story surveyors come quick, give you stories about how many installations they have done and how rapid they will do yours.each time I apply I am told that I have all the right benefits etc. nice earner for the surveyors. Disappointment for pensioners. Disgusting

    • Posted May 7, 2014 at 8:33 am

      Hi Ken,

      Thanks for taking the time to share your comments. I do understand your frustration. If a poster on this forum mentions the name of their installer, we remove it. We offer a free service to enquirers and put people in touch with our installers who fit boilers under the scheme, so we’re not going to give free publicity to another company. As I am sure you are aware, funding to the scheme has been cut this year. That said, there are still people who are able to get a boiler grant, however the number of installers with funding in place to carry out these installations has dropped considerably. We’re still managing to help people benefit from the scheme. It’s not a scam. It does sound like you’ve had a run of bad luck and I would offer our services, but by the sounds of it I can’t imagine that you would want to make an application for a fifth time.

      • Krzysztof labudzki
        Posted July 2, 2014 at 8:51 am

        My mother a pensioner applied in november 2013 to british gas for a boiler replacement.they organised survey within 2 weeks and were told that the work would be done in 4 weeks.
        After waiting til february 2014 I contacted british gas.
        They booked and installation appointment for March but they did not come. Then they rearranged for June 2014 and they missed it too.
        When I phoned the British gas they said they could not replace the boiler as they have to do additional pipe work.
        What a waste of time.
        It seems that British gas does not know what they are doing.

        • Posted July 2, 2014 at 10:16 am

          Hi. Thanks for sharing your experience of the boiler grant scheme. I’m surprised British Gas have told you they won’t be able to replace the boiler because of additional pipe work. Although of course they are at liberty to turn down the work. Funding has been cut to the scheme, and many companies have already met their targets. However, usually customers are asked to make a contribution to meet the costs of extras, such as pipework. Energy companies do still have an obligation to help, but most people are having to make a contribution. 100% grants are rare at this stage of the scheme. You mum could try again. She could apply via We may be able to help, depending on whether we have an installer in the area and if your mum meets the requirements. Alternatively, it would be worth looking at the Green Deal Home Improvement Fund. It’s a Government scheme which pays cash back to homeowners, landlords and tenants who carry out home improvements from an approved list.

    • Julie
      Posted May 14, 2014 at 10:52 pm

      Hi Ken ,
      The very same thing has happend to me, i have had 3 assessors and still no boiler, its disgusting, i think i will get onto the consumer programme with Dom and get him to investigate. Thanks for confirming that i am not going mad.

      • Tom James
        Posted August 19, 2014 at 7:08 am

        One suspects that the government led funding obligation placed on energy suppliers has been utilised exclusively for the assessment process with little or no intention to improve energy efficiency.

        After all why would these commercial enterprises work to reduce energy use when theres no oversight to ensure they do?.

        Their remit is simply to allocate the funding and should they spend it all on identifying and assessing without ever ‘turning a spanner’ who’s going to castigate them for it, as I say theres no oversight…..

        When people attach the term ‘con’ and ‘scam’ they’re really not that far off the mark.

  • Patrick
    Posted April 25, 2014 at 5:08 pm

    Hi, in Dec 2013 we were told by British Gas that because of my wife’s circumstances we would be entitled to a free boiler, she was given a job number & that was the last we heard until today 25/4/14, a call from British Gas saying they couldn’t do the work because of new government legislation March deadline, I wonder how many other are now in this position.

    • Posted April 28, 2014 at 8:17 am

      Hi Patrick, thanks for your comments. I’m not sure what this March deadline relates to. Although the scheme is undergoing consultation at the moment, with some changes on the cards, boiler grants are still available. Funding has been cut, meaning more applicants are required to contribute some payment towards their new boilers. My advice would be to visit our website and complete the short online form. We are continuing to help people benefit from the scheme on a daily basis, so perhaps we can assist you.

  • eileen
    Posted April 10, 2014 at 2:05 pm

    sorry kate for calling you lynne, I would be very gratefull if you could let me no if we are entitled to a new boiler thanks.

    • Posted April 11, 2014 at 8:46 am

      Hi Eileen. By the sounds of it you don’t qualify I’m afraid. To be eligible for the current boiler grants scheme you need to be in receipt of either Pension Credit, Child Tax Credit, Working Tax Credit, Income Support, Income-based Job Seeker’s Allowance or Income-Related Employment Support Allowance. My advice would be to contact the Energy Saving Trust. They are best placed to advise you as to whether there are any other grants available to help you. Their number is 0300 123 1234.

  • eileen
    Posted April 10, 2014 at 1:43 pm

    hi lynne my back boiler hasn’t been workin for 6 months now my husband is a pensioner and I am on dla but everybody say’s no because I don’t get pip is it instead of dla it’s so annoying when you have worked all your life and can’t get a new boiler thanks

  • Jean lewis
    Posted April 10, 2014 at 8:52 am

    My boiler is 16 years old and l receive pension credit. A surveyor came round and quoted £750.00 and said the government aren’t giving 100 percent now. Is this true. If so, who do l contact at the council to discuss this?

    • Posted April 11, 2014 at 8:40 am

      Hi Jean,

      It is true that the Government grants scheme has endured funding cuts, meaning 100% boiler grants are no longer available. The average cost to install a straightforward like for like replacement gas boiler is around £2,300 according to the Energy Saving Trust, so you are still getting a good deal. I’m afraid I can’t help you, in terms of who you should speak to at your council.

  • Lynne collier
    Posted April 2, 2014 at 7:44 am

    Hi, my mother who is aged 82years,and receives pension credit lives with us. My husband and I are both aged 60 but still working -our boiler is over 15years old and not working very well –do we qualify for the grant.We live in our own house

    • Posted April 7, 2014 at 9:50 am

      Hi Lynne. Thanks for your question. Yes, as long as the boiler qualifies, your household would be eligible for a boiler grant with your mum on pension credit under what is known as an informal tenancy agreement. You can find out if the boiler qualifies as long as you have the make and model to check its efficiency. Please visit our website and fill out the short online form. Let me know if you need any further help.

  • Gloria Miller
    Posted March 31, 2014 at 1:11 pm

    We have gone through the process with British Gas for my 87 year old mother after an BG engineer told her that her 13 year old boiler needed to be replaced. We were told by British Gas Affordable Warmth Team that she qualified and a surveyor visited her home last week and also said her boiler would be replaced and she would hear in about seven days when the work will be carried out at no cost to her. However, today we have received a call from British Gas informing us that the boiler will not be replaced as it was 86% efficient and therefore did not qualify unless it was below 79% efficient!!! The Surveyor did not appear to test the boiler! I have made a complaint on her behalf by email to BG and am waiting a response.

    Would be grateful to hear if anyone else has come across this reasoning.


    • Posted April 7, 2014 at 9:40 am

      Hi Gloria. I am sorry to hear of your troubles with the boiler grants scheme. To the best of my knowledge, both non condensing and some condensing boilers qualify if they are under 86% efficient. So it could be that your mum’s boiler is on the line. The scheme has endured considerable funding cuts of late, but we have many happy customers who continue to benefit from the scheme. If you could provide me with exact details about the boiler make and model, I would be happy to check the efficiency for you. Alternatively, visit to check your mum’s eligibility for the scheme.

  • mandy
    Posted March 26, 2014 at 7:48 pm


    Can you confirm if there is any funding or help available for an 82 year old who had a boiler fitted by warm front 7 years ago and now this is broken. If a new one is needed would she qualify again?

    • Posted March 27, 2014 at 9:46 am


      It would depend on the efficiency of your current boiler. Although it’s relatively new, there might be a chance that it would qualify. The person in question would also need to be in receipt of qualifying benefits, i.e. pension credit. My advice would be to apply via to find out instantly. If successful, it’s highly likely that a contribution would be required at this stage of the scheme due to funding cuts.

  • Bill Davidson-Watt
    Posted March 24, 2014 at 12:40 pm

    I have been placed on pension credit guaranteed credit, i understand my boiler being more than 20 years old i should be eligble for boiler replacement. My area does not have gas available so the majority of consumers have oil fired heating, are we being overlooked because we live in a rural location, i live in a village near Wisbech Cambridgeshire. I have e-mailed my local MP but he does not appear to answer e-mails. Any help would be appreciated.

    • Posted March 25, 2014 at 1:30 pm

      The boiler grant scheme only targets gas boilers, oil-fired boilers are not eligible for replacement. If you need help with your heating and energy afficiency I would suggest contacting the Energy Saving Trust on 0300 123 1234. They offer free impartial advice.

  • Gavin Middleton
    Posted March 24, 2014 at 9:03 am

    Hi, We have my 74 year old mother in law living with us now and she gets pension credits, we have been advised our boiler needs replacing as its loosing water pressure and rusty internally, the boiler in a Worcester Heat Slave 20/25 with a SAP seasonal efficiency 82.8%. We live in Scotland and it runs on oil

    What are our chances of funding


    • Posted March 24, 2014 at 9:41 am

      Hi Gavin,

      Unfortunately the boiler grant scheme only applies to replacement gas boilers – oil-fired boilers do not qualify under this particular scheme. My advice would be to call the Energy Saving Trust in Scotland on 0808 808 2282. They will be able to offer you some free impartial advice. There is the Energy Assistance Package in Scotland so it might be worth asking about that.

  • Vince
    Posted March 14, 2014 at 11:05 am


    My mother has a very old (25 yrs+) central heating boiler and water tank and got one of the gas companies over to her house to see if she could get a new boiler.

    They will install a new boiler, but it will have to be a like for like unit, and they no longer install combi boilers (which would be more efficient for her usage) as these units were causing problems in existing pipework (overpressure or something, apparently).

    Are there any gas companies that will install a combi boiler or even any companies that will accept a contribution to install a combi and pipework upgrades?


    • Posted March 14, 2014 at 11:49 am

      Hi. Combi boilers are installed under the ECO boiler grants scheme. If your mum has a conventional boiler she should be able to get a new combi boiler installed. The scheme is designed to lower emissions and help households reduce their energy bills, which a combi would do. However if there is a lot of work involved it’s highly likely that your mum would need to make a contribution. But for some installers it could be too big a job for them because they prefer the simpler like-for-like boiler replacements. I would suggest to your mum that she visits our website and submits an application there. Depending on the area we may have an installer who would be able to carry out the job.

      • Vince
        Posted March 14, 2014 at 12:41 pm

        The installers were British Gas, so about as big an outfit as you can get! The technician who visited her said that they used to do replacements from conventional to combi’s, but kept having to come back to problems, so don’t do it anymore.

        Will have a chat with my mother about boilergrants.

        • Posted March 14, 2014 at 12:48 pm

          Hi Vince. Interesting. I’ve not heard of any installer refusing simply for that reason. Your mum is welcome to apply through us. She just needs to fill out the short online form and one of my colleagues will give her a call to go through her application to see if we can help.

  • Gillings
    Posted March 13, 2014 at 2:10 pm

    My mother is 93, she qualifies through credits but because her boiler is old and floor standing she does not qualify. WHY? The new one could be wall mounted. This is unfair as it raises hope.

    • Posted March 13, 2014 at 3:44 pm

      Hi, as you may have heard, funding has been cut to a degree. When the scheme first launched over a year ago, people were able to get a new replacement boiler for free, although in some instances would have to pay for extras such as additional pipe work, etc. More than a year on many of those who qualify are now being asked for a contribution because of funding cuts. In your mum’s case, because she has an old floor standing boiler which needs replacing with a wall mounted model and that will require more work, additional piping, etc., some installers may not want to take on such a big job. But that’s not to say your mum still couldn’t and shouldn’t apply for a boiler grant. But she would need to be aware that she could be asked to make a contribution because grants are no longer covering 100% of the costs. I would be happy to look in to this for your mum, and see whether we have an installer in her area. Alternatively visit and complete the online form for your mum. I hope this helps.

  • Dean
    Posted March 10, 2014 at 10:52 pm

    Hi I’m a landlord we are not getting away scotfree I,m getting charged £600 tenant is on family tax credit straight forward boiler swap no piping changes or electrics who is actually policing all these boiler replacements and does anybody care

  • Dean
    Posted March 10, 2014 at 10:36 pm

    Hi this government scheme is just another money making scam set up for our poor energy companies just to justify hoisting up all our energy prices p.s join the woodburning stove club like I,ve done and keep warm this winter ,happy days

  • Andy
    Posted March 8, 2014 at 6:23 pm

    I qualify for a grant as I own my home and receive Pension Credit, and there is gas mains to the house.
    However, my water is currently heated by Immersion heater.
    Most schemes seen to only REPLACE an existing old/broken boiler.
    Would I qualify?
    Thanks, Andy

    • Posted March 10, 2014 at 9:33 am

      Hi Andy. I take it from your query that you don’t actually have an existing boiler? If that’s the case then you wouldn’t qualify because the scheme provides boiler replacements. So you would need to have an existing boiler that needs replacing. There might be some other sort of heating grant you could qualify for. My advice would be to contact the Energy Saving Trust. The number is 0300 123 1234.

  • Wilma Accae
    Posted March 5, 2014 at 9:03 pm

    I m 70 and my husband is 75 we have been told that. our boiler is broken and we need a new on. We do not have any assistance or help with our pensions. Can we get any funding to help to pay for a new boiler. Your Truly Wilma Accabe

    • Posted March 6, 2014 at 9:40 am

      Hi Wilma. Unfortunately you won’t qualify for the ECO boiler grants scheme. I would suggest getting in touch with the Energy Saving Trust. They offer free impartial advice and should be able to advise you if you are eligible for any help. Number is 0300 123 1234

  • Pat Webster. Middlesbrough
    Posted March 3, 2014 at 3:34 pm

    Hi Kate, I have read some negative comments ref., boiler grants on this site so I thought maybe my experience will encourage more folk to apply for these grants.
    I inquired on line ref., the grants on January 29th 2014, I was informed I qualified as I was in receipt of savings pension credit, now here I am on 3/3/14 sitting very very comfortably with my brand new 30 kw boiler already installed, a great job, no mess and I’m one very very happy camper.

    • Posted March 3, 2014 at 3:38 pm

      Hi Pat, thanks for sharing your successful boiler grants experience. That’s great to hear!

  • Marta Hulin
    Posted March 2, 2014 at 1:18 am

    I was wondering if you could help me I’m mum of 3 receiving child tax credit on low income. I’ve been accepted for the boiler grand and waited month with broken boiler for someone to come and have a look and to find out that I did not qualify as our boiler is condensing high efficient boiler and so cannot be upgraded even though it is broken. The model is a Ravenheat by WILO combi boiler CSI 85 gas ; combi ; condensing. Could you check rating for me? Is that true is there any point to try reapply with another company? Thanks

    • Posted March 3, 2014 at 9:32 am

      Hi Marta, I have checked for you and I am afraid your boiler doesn’t qualify. It is 88% efficient and in order to qualify boilers must be under 86% efficient. Your boiler is Rated B for efficiency according to SEDBUK. I would suggest contacting the Energy Saving Trust to see if there are any other grants available to you. Their number is 0300 123 1234.

      • Posted March 3, 2014 at 10:06 am

        Marta, it’s just a thought. But are you living in rented accommodation? If so I believe your landlord has a legal obligation to fix your boiler if you are without heat and hot water.

        • Marta Hulin
          Posted March 3, 2014 at 1:03 pm

          Thanks a lot Kate for reply! Now I known where I stand. Yes you’re right my landlord should fix it but because we qualify for free boiler he keeps referring me to different companies with means more waiting for nothing, cause they never ask about boiler efficiency and no one say anything about NOT replacing a condensing boiler. So THANK YOU for your blog and help I be still in the dark if it weren’t for you.

          • Posted March 3, 2014 at 1:26 pm

            You’re welcome Marta. I would go back to your landlord. And if you don’t get anywhere give the Energy Saving Trust a call. They offer impartial advice and it’s free.

  • Chris
    Posted February 28, 2014 at 11:54 pm

    My in-laws contacted the Government benefit Helpline enquiring about a new boiler, they were told they didn’t qualify for a free one, seconds after putting the phone down they were contacted by Tivium, they paid £299 upfront thinking they would be getting a new boiler, an assessor arranged to visit after the 7 day cancellation period, during his visit they realised they would be taking on a debt and declined. What a disgrace to con elderly people out of £299, my father-in-law is 82 suffers from cancer amongst a number of other serious health problems, disgusting this has happened to many others and how interesting they were contacted only seconds after an enquiry to the benefits helpline, I smell a very big rat!!!!

    • Posted March 3, 2014 at 9:47 am

      Hi Chris, I’m sorry to hear about your in-laws experience. It sounds like Tivium attempted to sign them up for the Green Deal.

  • Gerry
    Posted February 28, 2014 at 5:34 pm

    My 83yo mother who is on Pension Credits applied for a new boiler under the ECO scheme, Her boiler is D Rated (not very energy efficient). Company came round did the survey, 2 months later she got a letter saying funding had been stopped. So she applied again via an online website, she got a call later that day from. Two days later a surveyor came out spend nearly 2hrs measuring etc. 4 weeks later (today) my mother calls and was told by some receptionist person that it was stopped. Personally I think these companies are scamming people. They are probably getting paid for the work that they are not carrying out.

    Nothing but a scam.

    Both of these companies were Scottish Companies.

    • Posted March 3, 2014 at 9:54 am

      Hi Gerry, I’m sorry to hear about your mother’s experience with the ECO scheme. It is true that many companies have had their funding cut. Your mum is more than welcome to apply through our website If we have installer coverage in her area we can see if we can help. We still have installers who have funding to fit boilers under the ECO scheme. It really would depend on where your mum lives. Of course I understand you both may have had enough of the scheme. But we continue to help people on a daily basis benefit from the scheme, although people are more likely to have to make a contribution due to the funding cuts.

  • jackie
    Posted February 26, 2014 at 11:56 am

    hi jean I too was contacted by phone to say I was entitled to a new boiler gave details told my boiler was obsolete (20 yrs old) arranged for surveyor he he never turned up another phone call from them saying he had personal home problems gave me another appointment, guess what, he failed to turn up as well . Also I was told I would have to pay £200 if I went ahead and then would receive £270 back after , so kate ,whats your answer to that.Oh that firm was TIVIUM.

    • Posted February 26, 2014 at 12:30 pm

      Hi Jackie,

      Were you contacted about the ECO boiler grant scheme or the Green Deal? The ECO boiler scheme provides boiler replacements for people on specific benefits. Initially when the scheme started a year ago people on qualifying benefits received a brand new energy efficient boiler. The boiler and installation costs were covered, although in some circumstances customers might have to pay for extras, such as additional pipe work, radiators, etc. Funding has been cut back somewhat for this scheme, although you can still get a boiler grant, you may have to make a contribution. That’s not unusual. You talk about paying £200 and receiving a cashback of £270? It sounds to me as though you are being offered a new replacement boiler, not through ECO but through the Green Deal scheme. If you don’t meet the criteria to qualify for a boiler grant another way to get a boiler upgrade is through this scheme. You would be required to pay for a Green Deal assessment, this can be anything up to £200. If you install an A rated energy efficient boiler under the Green Deal you are eligible for a £270 cashback. So to me it sounds as though the company contacted you about the Green Deal.

  • Clive Pearce
    Posted February 16, 2014 at 4:32 pm

    My wife is on Pension Credit and last year we applied for a boiler as ours was over 20 years old phoned the 0800 number in Exeter and was told that my wife was able to apply for a grant ,surveyor came and said that the boiler needed to be replaced which was done within 21 days fitter said there was no charge, the firm came from Plymouth and there was no charge for the boiler or work. satisfied customer

    • Posted February 17, 2014 at 9:05 am

      Hi Clive. Thank you for sharing your positive comments. It’s always nice to hear good news!

    • Richard Bennett
      Posted February 18, 2014 at 7:21 pm

      My mother(82)has just had her 29 year old boiler replaced in December 2013 and the pump on the Worcester Bosch broke on saturday 15th Feb and replaced today 18th Feb(no heating or hot water for 3 days).No issue with Worcester Bosch but a heating engineer who was calling anyway about a new replacement radiator said this was just the star of future problems he said!He said thermostat valves should have been fitted.The installer said no as they only replaced ones that were worn and the engineer reckoned they had not drained the system and the installer (in Newcastle)said they had.Still awaiting call from the installer as 2 other radiators have stopped working.2 months life for a pump-not good news.Incidentally £199 up front-no explanation just that is what you have to pay.Boiler now working but they seem to have washed their hands re the after sales part so don’t know if the 29 year old radiators will be looked at!Watch this space….

    • John
      Posted February 19, 2014 at 8:17 am

      Hi Clive, could you tell us what company was called please as I’m in Plymouth and a reputable company is a must for this scheme.

      • Posted February 19, 2014 at 9:20 am

        Hi John. If you meet the criteria to qualify for a boiler grant I would suggest you visit and apply online by filling in the short online form. We only work with trusted and reputable Gas Safe Registered installers.

    • david smith
      Posted February 20, 2014 at 5:12 pm

      I own a company that has been installing free boiler and upgrade on eco
      we have been fitting free vaillant boiler with TRV and a filter to make sure there homes are worm for years
      there is a problem for future jobs as the funding has been reduced making it not free anymore but will only just pay for the boiler
      but we are trying to get more funding to help

      • Posted February 21, 2014 at 8:30 am

        That’s good to hear that you still have funding David. We generate ECO leads for companies like yourself. Please drop me a line if you are looking for qualified ECO boiler installation leads.

    • Jenny Morcom
      Posted February 26, 2014 at 6:03 pm

      Would it be possible for you to tell me the name of the firm in Plymouth? A Plymouth firm will be fitting mine but I know nothing about them and have heard a few horror stories about these free boilers!! It seems your company were really good. Thanks

  • Katherine Holt
    Posted February 10, 2014 at 3:39 pm

    Hi, I have an elderly acquaintence whose boiler has packed in. She has been advised that she qualifies for a free boiler on this scheme, but nothing has been progressed as yet. once actual submission and appoval is granted how quickly is a boiler installed. She does currently ahve a back boiler so I would suspect this is more work. She is 87 and has been witrhough heating and hot water for over a week now so urgent turnaround is clearly requried.

    • Posted February 10, 2014 at 4:20 pm

      Hi Katherine. If the lady in question meets the benefits criteria then she should qualify for a boiler grant. However the scheme has been running for a year and more people than not are now being asked for a contribution. It’s rare to receive a boiler through the scheme totally free now, although some people do. But given that it is a back boiler it’s almost certain that she will be asked for a contribution. It depends on the installer as to how much contribution they require. Like you would if searching for boiler quotes, you don’t have to accept the first “quote” if the contribution is too much. You can try another company. I would suggest your acquaintence or perhaps you on her behalf visits our website and makes an application online. Alternatively please feel free to email me with her name and contact details and I can ask one of my colleagues to give her a call. My email is

  • Trevor goddard
    Posted February 4, 2014 at 2:52 pm

    I applied for the grant as I receive pension credit, was told I qualified, surveyor was sent out and everything was going OK was waiting for installation next week, received letter today sahungry funding arrangements with energy retailers had changed and i would have to pay 330 pounds contribution towards it, at not time was informed of this, in fact i even got a call one day asking if they could come on the day they were ringing, I said it was too short notice so a date was arranged for next week until this letter arrived, I have now cancelled installation as I cannot afford the contribution, had I known this I would never have bothered applying, to me free is free not having to contribute, I have written this to make sure other people don’t get caught out like I have
    Trevor Goddard

    • Posted February 4, 2014 at 3:33 pm

      Hi Trevor, thank you for sharing your comments. Depending on the work involved, for example extra piping and radiators, or if you have an old back boiler for example, the company fitting the boiler will likely ask for a contribution. Although it should be minimal compared to the cost of the boiler and installation. The free boiler scheme aka the boiler grant scheme will cover the cost of the boiler itself and the cost to install. So if you qualify you will receive a brand new A rated energy saving boiler for free, including free installation. Contributions, if required, will depend on your existing boiler and central heating system.

      • Trevor goddard
        Posted February 4, 2014 at 4:05 pm

        There is no extra pipework involved,all the present radiators already have thermostatic valves ,there is nothing extra involved at all ,in fact when the heating engineer came to check he commented on the fact it would be a straight changeover ,i said to him at the time is any extra cost involved and he said no ,i even asked him again and he said categorically there would not be any extra costs involved ,in fact i never signed any paperwork before i was assured of the fact ,i have been on to the company concerned today and they have told me that the government have reduced the grants so that is why i have to pay the contribution ,have to say i would never have applied of i had known beforehand especially having waited so long for installation ,have to say i am disappointed bu no way can i afford the contribution

        • Posted February 4, 2014 at 4:16 pm

          Hi Trevor. It seems strange that they have asked you for a contribution when it is a straightforward swap and no extras are required. As you would if you were getting quotes for a new boiler installation, you can submit your details with another company and hope for a better deal. Have you used our quote service? If you haven’t I would suggest it might be worth trying again. You can do this by visiting Once you have submitted your details, we’ll give you a call to qualify your enquiry. I would suggest explaining the situation during the phone call. We might be able to help you. Of course there’s also a chance that the installer may ask for a higher contribution. But you are not at liberty to accept their “offer”.

          • Trevor goddard
            Posted February 5, 2014 at 7:34 am

            I have been onto eco and they have told me tyat the reason i did not get full grant as the surveyors report works out how energy efficient my home is ,they take into consideration double glazing,cavity wall insulation ,and loft insulation ,as i have all three he said that is why i had to contribute towards it,anyway i contacted installers and was given a different story ,they told me that the finding was available until feb 1st tyennit wss cut back ,anyway thanks for your help but i dont think at this time i will not be reapplying

  • Micheline Theobald
    Posted February 4, 2014 at 7:41 am

    Oh forgot got in contact with trading standards.With my concerns. I had given a surveyor the go ahead as you all will for this “FREE” boiler they take photo’s, inside and out personel details which photograh, with the say so of distroying them when done the job, But what if ! Beggers belief they tell us the elderly to becareful in regards to callers scamers etc. Yet we think cos its Goverment tested alls well. But its not is it ? Someone has all my private or it was ! Photos and details of me and my home WHATS Right about that ?

  • Micheline Theobald
    Posted February 4, 2014 at 7:17 am

    Wishes I had read these complaints before I wasted my time. I to hsd surveyor tell me everything fine new boiler, even asking what boiler I wished fitted!! . Combi of course. Next day a call to say boiler will be fitted and water tank drained and disposed. Higly elated ! Phoned mon for date and time looking into files!! Will ring me, Wed, now on a need to know basis to work in my time, rang not able to speak to the girl who had pesterd me by phoning to get me commit to fthis scam ! “FREE” Boiler instead the repceptionist taking my questions to Her !! still looking at my files came the reply, well how strange surely you would know on the day this wk ? Off she went to convey my message. Came back we will ring u. Refusing to go away said somethings not right

    what are u not telling me? Ask what seems to ne the problem. Came back the reply, o sorry u cant have a”FREE” boiler as ur carbons low! Says I, surely I could have been told this instead of saying its being fitted FREE ! ITS THE GOVERMENTS FAULT she said and we would want anything upto 400- or more! I declined!! So the person who is replying to these complaints just dont bother to reply to this u can not convince me it is not a scam, yes a few might get a new Free boiler! thats for afew lucky ones, IT looks good for the books boys ! Plus THINK IFWE ALL PASSEDFOR A NEW FREE BOILER Country couldn’t cope now could it !!

  • Louise Craig
    Posted February 3, 2014 at 5:30 pm

    Thought I’d add a positive post as they seem to be few and far between – just had a new Vaillant boiler fitted under the scheme for my mum and I’m so glad I applied for the grant for her. I was hesitant because it seemed too good to be true and I wasn’t sure that she’d qualify being only on the savings credit aspect of pension credit. However I was assured so long as she was receiving pension credit and given the age and condition of her old non condensing combi boiler she was eligible. It did take a while to get sorted – applied in July last year, the survey was done in August and then heard nothing until November to say that the original company it had been passed to didn’t have the funding for our area so it was being handed over to another installer. I thought it would be another 3 months before I heard anything again but I had a call the day after arranging a date for the installation. Premier Energy Solutions installed the boiler which took about 5 hours – wasn’t charged anything extra even though they moved it to the adjoining wall to the one the old boiler had been fitted to and an external pipe also had to be fitted as it’s a condensing boiler. They are also sending out an electrician to fit a separate digital programme timer which can be moved to whatever room you want it in, also at no extra cost. My mum was paying nearly £60pm to British Gas under their Home Care plan as the boiler was constantly being repaired so that will be cancelled when it’s up for renewal next month. The new boiler is 100% improvement – boiling hot radiators, near enough instant hot water and it’s so quiet! It if saves on the gas bills even better but already saving by not having to pay the hefty BG maintenance contract. My mum’s been in hospital for four weeks and due to be discharged next week so I’m so pleased it’s all been done for her to return to a lovely warm house.

    • Posted February 4, 2014 at 10:56 am

      Hi Louise,

      Thank you so much for sharing your positive story. Many people have had successful stories to tell, just like yours. Unfortunately the loudest voices tend to belong to those people who haven’t qualified. We know that it is very disappointing not to qualify for a free boiler grant but unfortunately as is the nature of these schemes, they have strict criteria. I’m sure your mum will be delighted to come home to a warm and comfortable home. Thanks again for taking the time to leave your feedback.

  • sharon singleton
    Posted January 31, 2014 at 2:17 pm

    i was wondering if you could help me im a single mum of 3 reviving child tax credit on low income .I phoned over the boiler grant and been accepted just got to wait for them to come and have a look. My only concern is that i have a back boiler and they said they ll have to put a combie boiler in.I know i ll probably .have-to pay some money cause it ll be expensive but how much would it be .

    • Posted January 31, 2014 at 3:22 pm

      Hi Sharon. It’s up to the installer what type of boiler they install, and whether it’s a combi or a system boiler. Given that your existing boiler is a back boiler it would be highly unlikely that you wouldn’t be asked to make a contribution. I know of some installers who ask for a minimal contribution of £100 and in other cases it’s more. My advice would be to see what they say when they pop round. You’re not obliged to go with them if they are asking for silly money. I can’t tell you how much your contribution would be. I would suggest that if you are unhappy with their estimate that you enquire through our website We’ll qualify your enquiry and put you in touch with one of our local installers. Like you would if you were paying for a new boiler yourself, it’s never wise to take the first “quote”.

  • Peter
    Posted January 30, 2014 at 6:11 pm

    I completely understand some of the people complaining above. I had contacted Help-Link re: replacement boiler for my mum who is in receipt of pension credit. A survey was arranged. The surveyor spent half a day looking at the system etc.
    On leaving he informed my mum that she was eligble for a ‘free’ boiler replacement but had to contribute £650.
    I called the surveyor inquiring about these costs.
    He said that , firstly, the system was a gravity one and a pump had to be installed ; secondly the old boiler apparently contained asbestos and my mum had to pay for its disposal.
    I told him that the system has a pump, and expressed my surprise that he did not even ascertain it having apparently spent there close to half a day.

    In my view this is no more than a scum. They are simply making money out of useless surveys which last many hours but do not provide any relevant information.
    As far as the contribution is concerned this hardly qualifies as ‘free’.
    Incidentally a new condensing boiler costs £650 – £750, installation £300
    giving you a total cost around £1000- £1200.
    I think these people pray on vulnerable pensioners whilst taking the government’s money for surveys etc. There is no upgrade in the end, there is no reduction in energy consumption.
    Another con trick.

    • Posted January 31, 2014 at 9:25 am

      Hi Peter,

      Thank you for your comments and for taking the time to share your experience. I’m sorry your mum wasn’t able to receive a new replacement boiler in the end. The boiler grant scheme provides a free boiler and the installation costs are covered too. However it’s not unusual for people to be asked for a contribution, usually to cover things like extra pipework and radiators. The scheme doesn’t cover these additional costs but the boiler itself is free.

  • Stephen
    Posted January 28, 2014 at 6:40 pm

    We were asked for almost £800 for extra fittings so we said no free boiler

    • Posted January 29, 2014 at 9:09 am

      Hi Stephen. The boiler grants scheme covers the boiler and the installation costs. So the product and the cost to fit the boiler will be free if you qualify. However in some circumstances you may have to cover some of the costs, for example for radiators or extra pipe work. It’s not uncommon. For a straightforward boiler replacement you would be looking at around £2,300 on average. Thanks for your comments.

  • iftikhar ahmed
    Posted January 23, 2014 at 3:00 pm

    we are covering the Northwest and are based in Rochdale, installing free boilers under the Goverments Eco scheme all of our customers are very happy with our new Worcester Greenstar boiler we install, our turnaround is normally within 10-14 days.

    • johnny
      Posted January 23, 2014 at 7:47 pm

      to iftikhar ahemed yes and pigs will fly. do you have to be 7ft 6 inches and ware stiletto condensating shoes and put £500 ponds upfront, no thanks iwill keep my fur jacket wrapped around me and use hot water bottles okay thanks all the same.

  • j waite
    Posted January 23, 2014 at 2:59 pm

    Thought I might as well join in, I also have applied for a free boiler after being told over the phone I was entitled ,I was then put through to another person who told me I wasn’t , the reasons being although I am a single foster carer on income support with a long term placement ,she is not counted as part of my household , also I get some help with my mortgage ,but this is not counted as housing benefit ! I was told if I could claim some more benefits I would be entitled ! blooming great !!

  • M Ranga
    Posted January 21, 2014 at 6:51 pm

    I’ve had a very good experience. The installer was quick and gave me a brand new Vaillant boiler completely free of charge. In fact, I know eleven houses on our street that have benefitted from this scheme. A truly happy customer.

    • Posted January 22, 2014 at 9:05 am


      Thank you for your feedback. A lot of people have successfully applied for the boiler grant scheme and it’s refreshing to hear some positive comments for a change!

  • Sarann Roberts
    Posted January 11, 2014 at 1:20 am

    This whole scheme is a complete waste of time for anyone to bother with. As usual it is a con by the energy companies and a lie by the government. I have read most of the comments here and find the same problem cropping up.. ie. NOT ELIGIBLE!!!!! My partner, pensioner aged 68 with health problems, in receipt of State Pension and Pension Credit, also with a daughter under the age of 16 … and a completely BROKEN BOILER. Some months ago he was told to apply for a new boiler under this rubbish scheme. First of all one survey carried out with photographs taken. Then, after being totally messed about by a different company, another survey. The person attending this time said they needed furniture moving and carpets taken up and we would hear within a few days when the boiler would be fitted. After waiting a week, my partner telephoned to find out progress… only to be told it had been refused by the energy company Southern Electric. On speaking to them they then said it was not them who refused it, but the contractor…. the contractor said it was not them… and so it went on…. from the three different companies involved in this, none of them accept responsibility for refusing the installation. I am totally amazed that there are these ridiculous “get-outs” of wrongly rated boilers etc. As far as I am concerned, a pensioner with no savings, ill health, living in a house with a broken boiler SHOULD QUALIFY FOR A NEW BOILER UNDER THE GOVERNMENT SCHEME. If not… WHO DOES?????? … or … need I ask that question! The most ridiculous comment in the replies here is that the boiler is A rated and so is uneconomical to replace….. WHAT! if the boiler is broken… and is removed…. and a new boiler fitted…. what does that mean? Everyone forget this stupid lie of a scheme, and protest to whoever you can, show them all up for their lies and deceit. Its just an advertising con to make people believe the government are actually helping people.. only those who are really in need are the ones who know the truth behind it.

    • Posted January 13, 2014 at 9:59 am

      Hi Sarann,

      As this is an open forum, we are keen to hear both good and bad feedback from our readers regarding the Government scheme. So I thank you for your comments. I understand you haven’t had the best experience in applying for a new boiler under the boiler grants scheme. Unfortunately we do not make the rules and can only help people according to the strict criteria set by the Government. If we could, we would love to help every single pensioner in ill health with no savings and a broken boiler benefit from the scheme. Central heating has unfortunately become something of a luxury for many and we wish that wasn’t the case. It shouldn’t be. It does seem particularly unfair when you meet all of the benefits criteria but your boiler doesn’t qualify. Sadly on this forum we seem to only hear from people who haven’t been successful in applying for a boiler grant. There are many, many people who have met all of the criteria and had a new boiler fitted.

      Thank you again for your comments.

      • Sarann Roberts
        Posted January 15, 2014 at 8:42 pm

        Really!!!!! so why have none of the successful applicants posted on here to say how great the scheme is, or say thanks????????

        Simple way of not involving the contractors and sub-contractors….. (but I guess they must be paid by the government) is as soon as someone applies… ASK THEM IF THEY HAVE AN ‘A’ RATED OR CONDENSING BOILER and if they say YES then tell them immediately not to waste their time. Nobody will convince me that this is a legitimate scheme to provide boilers to those who cannot afford to purchase a new boiler. If it was, then A Rated or Condensing… if it is BROKEN then it would be replaced.

        • Posted January 20, 2014 at 11:17 am

          It’s usually the way isn’t it. We rarely hear from satisfied and happy customers. But everyone is entitled to a voice and an opinion. We actually telephone qualify everyone who applies for a boiler grant via our website and part of that process involves getting as much information about the existing boiler (make, model, age, etc) as possible. A lot of people don’t know the efficiency of their boiler. Not everyone knows whether it’s A rated or in what SEDBUK banding it falls. No one wants to waste time, when quite clearly an application isn’t going to be successful. Thanks again for your comments.

    • johnny
      Posted January 23, 2014 at 9:40 am

      to sarann Roberts, you are 100% correct its happened to me twice, I am on guaranteed pension credits I am widowed age 72yrs my boiler is faulty they both said I qualify, the first one said will you be up at 8.30pm for them to come and fit the boiler, at 10pm a phone call from them saying bad news I have been knocked back, so I get another as you do they came took photos of the deeds, and pension credits entitlement, oh yes we do qualify, a few weeks after a phone call saying sorry some bad news our company have over ordered, we can keep you on our mailing list its like you say a scam and disgusting, I have been asked to nominate a person to these installers and they will give me £40.00 if they get the survey I think they are on a better wages just to survey your entilements and then say some bad news we are out of stock so many different excuses, its like you say sarann a government scam to make out they are do gooders, I have not finished with this scam after all the trouble they have put me through its going to the newspapers, and it will uncover whos being corrupt, its another l c p fiasco.

  • Aimee McLaughlin
    Posted January 10, 2014 at 6:37 pm

    I was assessed for a free boiler and in Oct Swale Heating called to say I qualified and could I pay £280 towards it. Stupid me, I was so delighted, I didn’t ask what the contribution was for. Boiler was fitted but no extra piping or radiators were needed (only earthing basin, radiator and cord light pull) The installation caused a leak on piping above boiler which they claimed was not their responsibility. Contacted Citizens Advice but can get no reply out of Swale in spite of a recorded delivery letter to MD, email and phone call quoting Supply of Goods and Services act 1982. I have contacted my MP and will try to re-claim money back from Credit Card.

  • Michael S Parsons
    Posted January 9, 2014 at 2:03 pm


    I applied for an ECO replacement boiler grant

    The surveyor said we did not qualify as our boiler is A rated and so cannot be upgraded even though it is broken and unrepairable

    The intro to this site states that a broken boiler + certain benefits (in our case Pension Credit) means we are eligible for a replacement boiler – the grey areas are very murky! I think you should just stick to the benefits required in your intro

    Do you think it is worth applying again?


    Michael S P

    • Posted January 10, 2014 at 10:59 am

      Hi Michael,

      Thank you for your comments. You are correct in the fact that A rated boilers are not eligible for the boiler grants scheme. Boilers which fall in to the A banding are 90% and above efficient. Only non condensing models and condensing boilers under 86% efficient qualify. Therefore as a general rule that applies to B rated boilers also (86-90% efficient).

      It would not be worth applying again given that your boiler is too new and too efficient to qualify I’m afraid, even if it is broken and unrepairable. Sorry I can’t provide you with better news. If you haven’t managed to get your boiler repaired or a new boiler installed you might want to use our free quote service to obtain up to 3 no obligation quotes for a replacement. You can do this by visiting

      • Sarann Roberts
        Posted January 11, 2014 at 1:26 am

        What a ridiculous reply! If this person could afford to pay for a new boiler or repair to the old one he would not be applying for a boiler under this scheme. What is the purpose of obtaining quotes for something which we all know will be totally overpriced and out of reach for a pensioner to pay.

        • Posted January 13, 2014 at 10:25 am

          Hi again Sarann,

          I actually felt it was a fair comment to make. We are here to provide a service and if someone unfortunately doesn’t qualify for the scheme and needs a boiler replacement there are other options available to them. Firstly, by sourcing competitive quotes installing a new boiler may not be as expensive as you may initially think. Also some companies don’t require all of the money up front and some will supply and fit a new boiler for a weekly or monthly installment, providing another option. One such company, Hassle Free Boilers, which is part of the Eco Vision Group, will install an A rated Vaillant boiler and include full heating and hot water system cover for £36 a month. The Government’s Green Deal (yes, another Government scheme I’m afraid) is also another option and enables homeowners to install energy saving measures, such as new energy efficient boilers, without having to pay for them up front. I would think most people would like to be made aware of all available options, rather than suffer without heating and hot water.

          • Sarann Roberts
            Posted January 15, 2014 at 8:35 pm

            …. possibly…. all I know is that the adverts for “paying a low monthly price” for a new boiler – first of all request a deposit …. £1,000.00 or more …. so that is the end of that for many people.

  • Terry Palmer
    Posted January 9, 2014 at 11:06 am

    Hi ! Had two survey,s done in December 2013 by a company called Synergize of Leeds.Signed all the paperwork etc., regarding a free boiler which their surveyor insisted would be all free including work required to replace a 45 year old Servowarm system. Then silence for about a month, rang them but they couldn’t find my file ? Then they found it and said they needed a contribution of around a £1000 pounds to do the replacement work. I obviously told them where to go.Are these company,s just on a big fiddle or what ? Presumably they get taxpayers money to pay for these so-called survey,s

    • Posted January 10, 2014 at 11:14 am

      Hi Terry,

      Thank you for your comments. I am sorry to hear about your experience with the boiler grants scheme. If you qualify the boiler and the fitting of the boiler is free. However in some cases there are additional costs which have to be met by the recipient of the boiler, for example if extra pipework is needed or radiators, etc. It’s not unusual to be asked for a contribution and given the age of your system there may be quite a lot of work involved. Although I don’t know what the £1,000 is for, that does sound like a huge amount. Did you get a breakdown of what the replacement work was for?

  • Ken
    Posted December 24, 2013 at 2:04 pm

    Hi all. I have a glow worm back is 23 years old. I claim pension credits. I filled in a form and was told I qualified for a new boiler. A surveyor from affordable warmth north west was very quick to come round and take my details. After this, I heard nothing. I then started to phone them and enquire how my claim. Was going on? Each time I was told they were still processing my details and phone later on in the week. This happened on many occasions where I would phone them and they would just say. Phone back tomorrow. After another 2 weeks had gone by, I recieved a letter saying they didn’t have the. Funds to carry out the work. I don’t know how much they are paid to do the survey but it seems a good way of makeing money and not doing the installations. If there are genuine companies out there willing to do the work. How do I contact you? Very pessermistic

    • Posted January 2, 2014 at 10:39 am

      Hi Ken. Sorry to hear about the issues you’ve been having applying for a free boiler under the Boiler Grants Scheme. My advice would be to visit our website and fill in the short online form. A member of our friendly team will give you a call to check your details and see if we can help.

  • Fionamg
    Posted December 16, 2013 at 1:21 pm

    They will only replace your boiler if you have gas central heating. I have oil so don’t qualify. I don’t have the option of having gas as there is no gas supply in my village.

  • Ken Smith
    Posted December 14, 2013 at 4:12 pm

    I am having a Combie boiler put in its the goverment free boiler , I have had 2 cervay;s the last one a manager came to do the cervey , my wife him if there was any hidden cost he said no its all free this as been going on for about 3months I always have t ring them I live in a bungalow with about 5 foot of concervative sticking out sI should saythey have to get over it so after saying there is no charge at all they are now teling me I have to pay for Scafolding is this wright

    • wpadmin
      Posted December 18, 2013 at 9:49 am

      Hi Ken, I am sorry to hear that the installer has not been as informative or as responsive as we would usually hope, in some cases the amount of grant that is allocated to an installation does not cover all the costs involved so occasionally an installer will ask for a contribution to cover these costs. In most cases the boiler installation is completely covered by the grant and this is what most installers assume before carrying out a survey. It sounds as if upon completing the survey the installer realised it was not as straight forward as first assumed.

      If they have not carried out the installation and then attempted to charge you without prior consent of the additional charge then I believe this is not allowed, however if you are fully aware of additional charges then you have to consider this. In this case it could be that the boiler is not completely free but you can still have a new boiler installed at a much lower cost, I would recommend getting a quote for a paid-for boiler (mentioning the conservatory) from to see how it compares.

  • Jenny
    Posted December 9, 2013 at 6:11 pm

    I applied for a free boiler and was contacted by an installer, Wirral Homes. A survey was done. Despite phoning several times, I heard no more. I applied again and was contacted by an another installer, Help-link. A survey was done, an installation date arranged and a message left the day before cancelling the installation. I have phoned several times, they are evasive and I can’t get any information. My experience of this scheme is smoke and mirrors.

    • wpadmin
      Posted December 18, 2013 at 9:31 am

      Hi Jenny, sorry to hear you have had some problems with some installers. This does sound very unfortunate as the majority of those approved for a grant have boilers installed within 6 weeks, occasionally there can be problems with the coordination of a government-backed nationwide scheme and a network of independent installers. We’d like to try and help you so have arranged for one of our customer service agents to get in touch with you to try and find an installer that can do the work for you.

  • Brian
    Posted November 28, 2013 at 7:54 pm

    Hi All

    I hope someone could answer a few questions for me.

    I am a Landlord and one of my tenants is on benefits that qualify for a free boiler.

    The company working for Scottish/British Gas) came out to check the property (I was not there at the time) but told my tenant that I needed to change my gas supply at my house (not the rented house) to get a years warrenty on the boiler in the rented house.

    This can not be right

    Also they have said that the room thermostat that is in the livingroom (this room has the smallest radiator and takes the longest to heat the room) will be moved into the hallway above the largest radiator in the house.

    My understanding of how to setup a heating systems is
    the room thermostat is put in the coolest room with no TVR on the radiator and you adjust the other rooms with TVR’s so that the house is warm throughout. If they put the thermostat over the largest radiator it will reach the temp very quickly and switch the boiler off before the rest of the house has warmed up.

    Comments Please

    • darren
      Posted January 26, 2014 at 7:03 pm

      arnt landlords suppose to pay for there own boiler replacements.

  • edris
    Posted November 26, 2013 at 7:01 pm


    I was entitled for a new boiler, however when they approached, they came with an ideal combi boiler . On the website, they claimed they will place a Worcester boiler. As i rang the company who was going to replace the boiler, they claimed it was an error on their website, therefore are they trying to place economical boilers, in which they could keep more of the profit.
    We refused the boiler to be fitted in.

  • Zeta
    Posted November 22, 2013 at 11:31 pm

    My mother qualifies for a free boiler & the company who are fitting it want to install a Vokera boiler. These boilers don’t get the best reviews & I’ve personally had one break down just after the two year warranty was up. I’ve heard some companies under the same government scheme are fitting the far superior Worcester boiler. Why are some companies carrying out this work installing budget boilers & others installing quality ones? Also do those that qualify get a choice or is it take what you get?

    • Posted November 25, 2013 at 9:31 am


      Yes, some companies are installing Worcester boilers. Ideal, Baxi and Vaillant are other popular makes associated with the free boiler scheme. It really does come down to the installer at the end of the day. They will fit the boiler that they deem best suited to your property and where possible it will be like for like. It you already have a particular make of boiler they will try to install as similar a replacement as possible. I’m afraid you do not get a choice of what boiler you receive. As you say it really is take what you get.

      • Tom James
        Posted August 19, 2014 at 11:52 am

        Thing is the boiler is based on their choice and the driving factor isn’t suitability alone, its cost…..

        And given the reliability issues and high maintenance costs associated with ‘Combi’ boiler’s, you wonder why the emphasis isn’t on a system boiler instead.

        Certainly the two thing’s clients aren’t preparing themselves for is the costly to repair failure rates on these complex units and the prospect of having to replace their new and shiny boiler with 10-12 years…….

        PS. One guy here quotes having a 45-year old ‘Servowarm’ heating system removed.

        Well that system originally consisted of a ‘Masterrad’ that heated the other emitters on the system. It would later be superseded by a conventional boiler….But couldn’t todays manufactures learn something from Servowarm who could manage to produce a product that had longevity rather then having as my daughters did, a Worcester Greenstar who’s main heat exchanger failed within 9-years of installation.

        Cost to repair, £660 for the heat exchanger plus a days labour, so little change from £1k for most.

  • thomas cormack
    Posted November 19, 2013 at 6:46 pm

    me and my wife applied back in june when claiming jobseekers allowence for a new boiler under the government scheme through payasyouglow a company in sunderland,we had a survey done they checked the boiler and then on another visit they checked the loft insulation and radiators.we never heard from them and after constant phoneing we eventually got through.we were then told we had to provide more paperwork from the dss and now today 19th nov 2013 we were told that we have to pay £255.66 of which £125.33 would be refunded on completion.they mentioned about having a earth bonding clip needing adapting to standard regulations and water you know if this is acceptable.thanks tom

    • Posted November 20, 2013 at 2:29 pm

      Hi Thomas,

      I have heard of companies charging like this. The scheme provides a new A-rated energy efficient replacement boiler and the cost of installing said boiler for free if you meet the eligibility criteria. However, in some circumstances customers may have to meet some costs, for example where extras are required, such an additional pipework, radiators, etc. It’s not unheard of and it sounds as though this may fall into the extras category from what you’ve told me. The free boiler scheme has proved very popular and some customers are having to wait months, although 5 months is rather a long time.

  • Lynda
    Posted November 13, 2013 at 12:06 pm

    This is an email i sent to npower after they refused to fit me a new boiler on the free boiler scheme. I would love to hear your comments on this matter
    Thank you

    ps. They never replied,even tho my boiler was over 10 years old and faulty,

    I recently heard about ” the new free boiler scheme ” for those who fit the criteria.
    Well this seemed to good to be true (as it always is) .So i rang your company on 23/10/13 and dicussed the matter with your colegue Jamie. I informed him of my situation telling him my personal details and that i had a 13 year old unreliable combi boiler . So he now knows that my my boiler does not fit the criterta “which i learned later”.
    Knowing this he still authorises a survey.
    The part that i am not happy with is that you know i do not qualify but you still send someone round to my property to take photographs of the inside and outside of my house and my personal details,” national insurance number,pension credit details etc”. The last thing he looks at is my boiler and says “oh looks like you wont get a new boiler as yours is condensing one” so the survey was for nothing .I am very unhappy about this situation .You have invaded my privacy for the only reason of your company getting paid for the survey and that you have gathered information about me and my property for your own purposes.
    As your letter states” Our expert will talk you through any energy saving improvements you can make ,but he didnt. “after the assessment we,ll call you to discuss the recomendations and the next steps”.After two weeks you hav,nt even got the courtesy to do that.
    I would therefore ask you to delete all of my personal information that you gathered on the day and i request a letter stating that all of my information will be deleted from all computers involved. Also that you do not use it for maketing or any other purpose. Did you send me the energy report?.

    • Posted November 13, 2013 at 12:56 pm

      Hi Lyn,

      Thank you for your comment. If your boiler is a condensing combi model, as you so state, then it won’t qualify unless it is under 86% efficient I’m afraid. Did the npower representative tell you how inefficient your boiler is? Installers must follow strict criteria, however I understand your frustration. We would be able to check that your boiler didn’t qualify if you would like us to, although I understand you probably don’t wish to give another company your personal details. I cannot really comment on the service you received from npower, but regards to your personal details, you are completely within your rights to request that npower removes all of your information from their database and I would contact them again if you haven’t heard anything within the next couple of weeks. I understand how frustrating it is, when you obviously meet the benefit criteria and your boiler doesn’t. There are other energy saving home improvement options available to you, through the Green Deal scheme which you may or may not have heard of. It enables homeowners to install energy saving measures at no upfront cost by taking out Green Deal finance.

      • Lynda
        Posted November 13, 2013 at 5:25 pm

        Hi Kate
        Thanks for your quick reply. I did read which i will show you a copy of. If your boiler was over 10 years old and cronky like ours is . Even tho it is a condensing type you could still be eligable for a new one. This seems to be a bit of a grey area to us what do you think.
        I might even go for another survey. If you can recommend anyone better than npower i would be grateful.
        Thanks ,Lyn
        If you already have a working condensing boiler and it’s less than 10 years old then your boiler isn’t going to be eligible. Boilers must be broken or old and inefficient to qualify for the scheme.

        • Posted November 14, 2013 at 9:30 am

          Hi Lyn,

          Schemes like these often seem to have grey areas. At the end of the day it can come down to the company installing the boiler. The scheme was introduced to replace old inefficient non condensing boilers, whether they are still working or broken/faulty, with new A-rated energy efficient condensing boilers. However, I have recently been informed that some condensing boilers may indeed qualify, but it will depend on their efficiency. As I mentioned in my previous post if it’s a condensing model it would need to be under 86% efficient. You’re welcome to use our service by visiting You would need to fill in the simple online form. Once you’ve provided us with your details, one of my colleagues would call you to confirm your details and check whether you qualify before we would release your enquiry and take it further. I would say it’s probably worth us double checking whether you and your existing boiler qualify. Hope that helps.

          • Lynda
            Posted November 14, 2013 at 11:58 am

            Hi Kate
            Thanks for your offer but before i take you up on it.
            i,ve found the efficiency spec of my boiler ,enclosed below.
            13 Ravenheat: CSI 85 A T :
            gas : combi : condensing : wall mounted
            modulating (22.3 – 22.3 kW) 90.0 % 90.6%.

            Now my point being, How can this guy assess the efficiency of my boiler by taking photo,s of it.
            He has,nt even switched it on. or done a C.o. test on the emissions of it nor has he turned a tap on to see if weve got hot water.
            The thing is Kate, the boiler is 13 years old with plenty of faults.
            .I,m pretty sure that
            my 13 year old cars emissions are at least 10 times that of todays models.
            Have these people got any lateral thoughts or do they plod along like old blinkered horses.
            Thanks .

          • Posted November 14, 2013 at 12:32 pm

            Hi Lyn,

            I’ve actually looked into the efficiency of your boiler and I have found that it falls into a Band B, which means it is between 86-90% efficient. Your particular model is 88% efficient and is therefore not inefficient enough I’m afraid to qualify, even if it is 13 years old. I thought it would be worth double checking for you, just to be sure. We use the SEDBUK table to check efficiency, which is why we ask for the make and model. The SEDBUK table refers to the Seasonal Efficiency of Domestic Boilers in the UK. No one would be able to check how efficient your boiler is, just by looking at it and taking photos. All they need though is the make and model. Sorry it’s not good news!

          • Lynda
            Posted November 14, 2013 at 4:46 pm

            Hi Kate
            Just to say thanks for all your efforts and info.
            Frozen again this winter

            Have a happy christmas
            Lyn & Edd.

          • Posted November 14, 2013 at 4:58 pm

            Hi Lyn,

            Sorry I couldn’t give you better news. Give the Home Heat Helpline a ring on 0800 33 66 99 and see if they have any advice. Just Google Home Heat Helpline. All the best to you.

    • Ken Knibbs
      Posted November 15, 2013 at 9:45 am

      I have a free standing non-condencing boiler and a survey has been carried out and I am told that my new boiler will be a wall mounted non-condencing boiler. I was under the impression that all boilers installed via the free boiler sheme are rated high efficiency condencing boilers. Do I not qualify for a combi to replace my old boiler?

      • Posted November 15, 2013 at 10:20 am

        Hi Ken,

        The free boiler scheme has been launched to enable eligible homeowners and private tenants to upgrade their old inefficient boilers to a new energy saving condensing model. I can’t understand why you’ve been told that your replacement will be a non condensing model. That goes against everything the scheme stands for. They must be condensing boilers.

  • David Fox
    Posted November 11, 2013 at 7:24 am

    Hi.just had my new boiler fitted under the goverment replacement scheme.I was charged £90 for extra work carried out.As I do not have a radiator in the living room they have turned of my gas fire which is connected to my old back boiler.left with no heating in the main they are coming out and charging me £100 to fit a new radiator can they do this.
    My shower pump blew on Friday due to high pressure are they liable as I got an independent report from Dynorod that they are liable. As I was never explained
    That I can use my shower and are they liable for the damage that has been done

    • Posted November 11, 2013 at 10:23 am

      Hi David. Sorry to hear about the issues you’ve been having. The ECO free boiler scheme provides a free boiler and free installation. If it’s a simple straightforward swap then you shouldn’t have to pay a thing. But you’re likely to have to pay for or at least contribute if extras are required, such as additional pipework or radiators in your case. I cannot advise you about an installers liability. I would seek some free independent advice from an organisation like the Energy Saving Trust – their number is 0300 123 1234.

      • johnny
        Posted January 23, 2014 at 10:10 am

        hi kate Anderson, I have just read through the enormouse amount of complaints, and low and behold you give a telephone number that I was given by the company energy alliance who wasted my time after giving them all my personal information the number they gave me was like yours which is o300 123 1234,energy trust, some more money for another survey this scam has to be put to the daily newspapers it stinks and should be exposed as corrupt sorry to say.I

  • Veronica
    Posted November 10, 2013 at 4:46 pm

    I own a 1 bedroom flat.I am 74years old company who maintained my 7 year old boiler will no longer do it .Am I entitiled to a new boiler.Heard from someone that because it,s a flat I can,t have one?.

    • Posted November 11, 2013 at 10:15 am

      Hi Veronica. To be eligible for a free boiler you would need to be on specific benefits, for example Pension Credit. Your boiler is relatively new, but it might qualify. It would need to be a non condensing boiler or if it is a condensing model, under 86% efficient. While flats aren’t technically excluded from the free boiler scheme, not many free boilers are being installed into flats. My advice would be to visit and fill in the simple online quote form to check if you qualify. Hope that helps.

      • Louise Bentham
        Posted December 4, 2013 at 3:13 am

        Hi just picking up on your comment can you tell me why they are not fitting new boilers into flats or maisonettes thanks

        • wpadmin
          Posted December 18, 2013 at 9:23 am

          Hi Louise, boilers can be installed in flats or maisonettes under the boiler grant scheme however not all installers are willing to carry out the work due to how the grant is issued.

          Whenever a free boiler is requested a survey is done to calculate the energy rating (or EPC) of the property and works out how much can be saved in terms of carbon emissions. The value of the grant that is issued to cover any installation work is proportional to the amount of carbon that could be saved. Occasionally the value of the grant will not cover the cost of the installation work or mean that doing the work is unviable for the installer. This could either be because the amount of carbon that can be saved is small, usually in the case of a small property such as a flat or bungalow, or that there are some additional work that needs to be done to install the boiler, like maybe it is in awkward place to get to and a wall needs to be removed or something.

          If you have had a boiler installer take a look at your property or refused because of the type of the property it is probably due to this reason. The scheme is due to change slightly next year however and this may change how the scheme is operated and may mean that smaller properties are more viable for a boiler grant in the future so I would recommend re-applying in 6 months time.

      • johnny
        Posted January 23, 2014 at 10:16 am

        hi kate Anderson, I just had to reply again instead of all the trouble of doing the survey, when a person gets in touch with an eco company why don’t they ask if its a condensing boiler they never asked me I no why now because they are on good wages doing surveys what a scam.

        • Posted January 23, 2014 at 10:34 am

          Hi Johnny,

          Thank you for your comments. I cannot speak for other companies and installers. In our case, when someone fills in their details on our website, our team will make contact via the phone. As well as checking their benefits, we also qualify the boiler. That means asking for the make and model and age where possible to check whether it is a condensing or non condensing model. I’m sorry you have had such a bad experience with the boiler grant scheme.

          • johnny
            Posted January 23, 2014 at 7:54 pm

            thanks kate for your early reply top marks thanks but iam giving this eco shambles a miss.

  • Keirron
    Posted November 5, 2013 at 9:01 pm

    A neighbour of mine who is 70 and receives pension credit has been contacted by a company called Tivium see their website. The say Green Deal is a government scheme and that my neighbour can get a free boiler if she pays £200 for an assessment. She has paid them £200 for an assessment and they say she qualifies and she can now have a free boiler. Reading this site it seems Green Deal is not a government scheme but is endorsed as such and that my neighbour is entitled to a free boiler anyway and didn’t need to pay the £200 fee. Can you confirm?

    • Posted November 6, 2013 at 1:28 pm

      Hi Keirron,

      Given that your neighbour receives Pension Credit, as long as her existing boiler qualifies she should be eligible for a 100% boiler grant which provides and fits a new energy saving boiler at no cost. I’m not sure why she was charged £200 for an assessment. There are no assessment fees under the Energy Company Obligation scheme although I have heard of some companies charging, which they shouldn’t be doing. You also mention the Green Deal. This is also a Government scheme, but it’s different to ECO and suitable for people who want a new boiler fitted but who don’t qualify for the free boiler scheme. You can get a boiler fitted under the Green Deal without the need to pay for it upfront, but it is essentially a loan which you pay back through your energy bill. There are fees for Green Deal assessments, however if you go ahead and have a new boiler installed with Green Deal finance, the £200 should be refunded. So it sounds as though there’s some confusion here. From what you’ve told me, your neighbour should be eligible for the ECO free boiler scheme, and should not have been asked for a £200 assessment fee. I would advise your neighbour to give the Energy Saving Trust a call for some free advice on 0300 123 1234. Explain to them what’s happened. This definitely needs to be taken further. If all else fails, contact Ofgem and make a complaint. Best of luck.

      • Posted November 6, 2013 at 1:30 pm

        Please do let me know if you need any further advice Keirron.

        • Les Gradwell
          Posted November 13, 2013 at 4:35 pm

          Your cannot complain about an individual company to Ofgem. Try trading standards.

  • Sandra
    Posted November 5, 2013 at 5:26 pm

    Hi, I had a call 6mths ago to see if I would be eligible for a free boiler,I sent all info to them ie tax credits and they said I was eligible, they sent a surveyer out and they said it would take two days, two men as it was a bigger job,I then recieved a call saying that I would have to put £600 towards the work being done of which I agreed to,the day before it was due to be fitted the fitters popped in to have a look at the job as they were passing my house, as soon as the came in they moaned that it was a big messy job, when they left I recieved a call saying it was now going to cost me £1,500!! This is after several photos been taken, two visits by surveys and numerous phone call !! If anybody has a contact I could seek help from it would be much appreciated! The company is SELECT NW, based in Melling Road Liverpool cheers :-))

    • Posted November 6, 2013 at 1:15 pm

      Hi Sandra,

      If you meet the boiler grants criteria and you’re eligible for a free boiler under the Government’s Energy Company Obligation, the boiler and the installation will be free. The only time you might need to put your hand in your own pocket is if any extras are required, for example extra piping. If it’s a simple straightforward swap and the boiler is sited in the same location then there shouldn’t be any extra cost involved. The scheme provides 100% free boiler grants. I don’t know what your extra costs would be for. You need to take this further. I take it you haven’t paid any money upfront? I would suggest getting in touch with the Energy Saving Trust for some free advice. Their number is 0300 123 1234. You could also contact the energy regulator Ofgem. If you wish to check your eligibility, you can do so by visiting our website

  • Annette Newcombe
    Posted November 3, 2013 at 6:00 pm

    I had a phone call on my mobile to say I had been accepted for a free boiler and to press 5 to accept. I couldn’t get the key board up to press 5. Could you tell me what to do now. Thankyou

    • Posted November 4, 2013 at 10:12 am

      Hi Annette,

      Thanks for your comment. My advice would be to visit our website and complete the short online form to check whether you are actually eligible for a free boiler grant.

  • Marie
    Posted November 2, 2013 at 2:23 pm

    I am on Savings Pension Credit . Does this entitle me to a a free boiler?

    • Posted November 4, 2013 at 10:14 am

      Hi Marie,

      Yes, if you are on Pension Credit, as long as you are a homeowner or live in privately rented accommodation. Your boiler must be eligible too. Namely it needs to be a non condensing boiler or, if it’s a condensing model, under 86% efficient. Visit and complete the short online form to check your eligibility and apply.

      • Joanne
        Posted November 23, 2013 at 9:57 am


        I have been told from a well known energy supplier that my elderly mother is not entitled to a free boiler because she only receives the savings element of the pension credit and not the guaranteed element. Can you confirm?

        • Posted November 25, 2013 at 10:12 am


          To the best of my knowledge as long as someone receives State Pension Credit they are entitled to a free boiler. If it was simply a State Pension without the Pension Credit top up then they wouldn’t be eligible. However as your mum receives Pension Credit she should qualify. I would suggest visiting and checking your mum’s eligibility by completing the online form.

  • Martin walsh
    Posted November 1, 2013 at 8:17 am

    I have an eight year old boiler which is not working I have had an energy rating survey on my property and it has been rated band F no heating system installed .I am on income based job seekers allowance with a work related activity component do I qualify .it is starting to get cold now and of course I have no heating or hot water.

    • Posted November 1, 2013 at 10:39 am

      Hi Martin,

      Your boiler certainly sounds as though it meets the qualifying criteria to be eligible for a free boiler replacement grant. Basically the boiler would need to be a non condensing model or, if it’s a condensing boiler, under 86% efficient. It also sounds as though you receive the required benefits. I would suggest visiting our website and completing the short form. We’ll tell you straight away whether you qualify. Alternatively you could call 0800 524 4591. Our team is very busy on the phones, so I would advise you to fill out the online form first, where possible.

  • theresa mc cormack
    Posted October 29, 2013 at 10:29 pm

    hi, my husband and i are over 76 years old. the boiler stopped working on Sunday 25/10/13 and I have come home from Hospital tonight There is just 1 electric fire 3 bedroomed house I will have to wait until I recover before I can get out to buy another. I do not know how I can replace the 30+ year boiler and wondered if you can offer me any help or advice. We have never applied for any help. cormack

    • Posted October 30, 2013 at 9:31 am

      Hi Theresa,

      There is a Government scheme running currently called the Energy Company Obligation, which provides free condensing gas boilers to qualifying households. You have to be on specific benefits and the boiler has to meet certain criteria too. If you are in receipt of Pension Credit for example, providing your boiler qualifies (given its age it should do) then there’s a good chance that you would qualify for a boiler grant. Visit Boiler Grants to apply. Alternatively you can give us a call on 0800 524 4591. If you aren’t eligible for a free boiler grant I would suggest ringing the Energy Saving Trust for some free expert advice. The number is 0300 123 1234.

      I hope that helps, best of luck.

      The Boiler Grants Team

  • jamie
    Posted October 25, 2013 at 9:29 am

    hi we are on dla child tax and working tax
    with a 7 yrs old combi boiler which is always breaking down since we have had it we have had to pay for repairs to mother board new pump new therostate along with 2 or 3 other repairs
    can you tel me if we can get a new boiler

    • Posted October 25, 2013 at 9:49 am

      Hi Jamie,

      Only non condensing boilers are eligible, and as a general rule the boiler would need to be at least 10 years old. The key to the scheme is the boiler’s efficiency. If it’s efficiency is under 86% then it’s likely to be a non condensing model and therefore eligible to be replaced. Boilers which are classed in Band A and B (SEDBUK Ratings) have an efficiency of between 86% and 91.3%, which is probably the band your boiler falls into. So by the sounds of it your boiler isn’t old enough or inefficient enough to qualify I’m afraid.

  • jemma
    Posted October 24, 2013 at 9:15 pm

    My nan has had a survey they said she’s intitled to the eco scheme,she meets all the critiria needs, but her boiler is grade b so therefor they can’t do anything to help they say it must be a d,the boiler is broken at the moment and I’m wanting to find out if there are anyone who can help to give her a new boiler before the winter sets in
    Many thanks

    • Posted October 25, 2013 at 8:43 am

      Hi Jemma,

      To be entitled to a new boiler through the ECO scheme the existing boiler has to meet specific criteria. The grade refers to SEDBUK ratings which act as a guide to how efficient the boiler is when it comes to turning fuel into heat. If your nan has a boiler that is a SEDBUK rating B then it is likely to be a condensing boiler and therefore not eligible. Only non condensing boilers qualify. To the best of my knowledge boilers have to be under 86%. Boilers with a B rating are between 86-90% efficient. The key is the actual percentage. Grade D boilers range from 78-82%, C between 82-86%. Do you know the make and model of the boiler, to check its rating?

  • ralph holmes
    Posted October 24, 2013 at 5:44 pm

    im on pension credit but think my boilers only 7,8 years old,its very tempremental,i have no record of age,can i get a new boiler

    • Posted October 25, 2013 at 8:54 am

      Hi Ralph,

      Pension credit is a qualifying criteria. However your boiler has to be eligible too. Specifically it has to be a non-condensing model. If your boiler is relatively new then it’s likely to be a condensing model, and they don’t qualify. We would need the make and model of the boiler to check whether your boiler qualifies. Serial numbers can often be found on a visible sticker. Older models tend to have the serial number on the inside front panel or on the top of the boiler itself.

  • vicky
    Posted October 18, 2013 at 10:47 am

    Hi,I applied through SSE for a new boiler to replace my old 40+ year old back boiler.I had two guys out to do surveys-both said it would be replaced. I signed paperwork from the technical survey guy about what would be installed etc. Today I receive a letter saying that I don’t qualify? Do ancient back boilers get replaced? Which company is likely to do this? Thanks in advance

    • Posted October 28, 2013 at 12:41 pm

      Hi Vicky,

      Are you still looking to get a free replacement boiler through the ECO scheme?

    Posted October 17, 2013 at 9:03 pm

    Hi my parents are eligible for this government scheme and been contacted by a company called tivium who want £200 up front is this standard practice they say their will be nothing else to pay . is their any way of vetting these companies I am just a bit ju vies about paying the money.could you recommend any rep table company Thanks Barry

    • Posted October 28, 2013 at 12:56 pm

      Hi Barry,

      I’ve not heard of anyone having to pay money up front like this. The free boiler scheme is exactly that and if you meet the eligibility criteria you will receive a new replacement boiler installed for free. Charging money upfront like this isn’t acceptable and it’s not what the scheme is about. My advice would be to go through If you qualify we will be able to arrange for an installer to provide this service for free.

      • Viv Thornton
        Posted December 30, 2013 at 12:32 pm

        I too was contacted by out of the blue by Tivium. An assessor came round to the house and said that he needed £199 up front as they would be installing a Worcester Bosch boiler and this would cover the difference of the cost to install a more superior boiler. He also said that it would be installed within 6-8 weeks. After 8 weeks I contacted their HQ in Newcastle and was told there was a backlog and would have to wait 4 months. I contacted the assessor who promised to look into this for me as he was under the impression that this was incorrect information. He has not been back to me. I am now convinced I have been conned out of £199!!!!! How do I get this money back?

        • Posted December 30, 2013 at 12:48 pm

          Hi Viv,

          I would advise contacting the Citizens Advice Bureau regarding this. The telephone number is 08454 04 05 06. If you qualify for an ECO funded boiler replacement you shouldn’t have to pay anything.Citizens Advice Bureau can refer matters to Trading Standards, who in turn decide whether to take on the case.

  • Al
    Posted October 16, 2013 at 3:37 pm

    I believe that my wife and I qualify for the boiler replacement but it may be necessary for us to move later next year…would we have to make some payment if we move home?
    Many thanks

    • Posted October 17, 2013 at 9:15 am


      To the best of my knowledge there wouldn’t be any charge/fee if you had a free boiler installed under the ECO Boiler Grant scheme, and then moved home. You can check your eligibility and apply if you visit

  • Gerald McLaughlin
    Posted October 11, 2013 at 1:22 pm

    sorry asked wrong question
    is there any hidden payment they are not telling us about like paying for new boiler by adding cost to your gas bill etc
    thanking you again

    • Posted October 11, 2013 at 1:43 pm

      Hi Gerry,

      Energy companies have an obligation to fund the installation of free boilers as part of the Government’s Energy Company Obligation. If you are eligible and as long as it’s a straightforward boiler replacement and there’s no extras (piping, radiators, etc) then yes, the boiler and the installation is free. As far as I am aware there aren’t any hidden payments or hidden charges added onto your gas bill, although no doubt energy suppliers take these sorts of schemes into account when the time comes for them to increase their energy tariffs to all customers. Energy suppliers have just announced plans to increase fuel prices yet again – SSE so far but others will follow. By installing a new energy saving condensing boiler you could save up to £310 on your annual bills, if your existing boiler is G-rated for efficiency.

      Hope that helps.

  • Gerald McLaughlin
    Posted October 11, 2013 at 1:14 pm

    I was contacted by phone about replacement boiler scheme and i was told i qualified for the free boiler they said the the were no cost to me i did not have to pay for anything can you inform me if you know anything about this scheme please thanking you

  • Julie Barker
    Posted September 27, 2013 at 4:04 pm

    I am enquiring for my mother who currently receives state pension and attendance allowance she is 78 years old and lives on her own does she qualify

    • Posted September 30, 2013 at 8:29 am

      Hi Julie,

      To be eligible for the free boiler scheme people have to be in receipt of very specific benefits, including Pension Credit and Income Support. If your mum only receives a basic state pension and not Pension Credit then I’m afraid she won’t qualify for a free boiler replacement. It might be worth you giving the Energy Saving Trust a call on 0300 123 1234. They may be able to offer you some free advice and point you in another direction.

  • jason
    Posted September 26, 2013 at 8:07 pm

    I have been told the boilers are covered under this scheme but if new radiators are required or need moved or extra pipework supplied this isn’t covered and needs paid for by the customer.
    Is this correct?

    • Posted September 27, 2013 at 8:01 am

      Hi Jason,

      Yes, if you meet the qualifying criteria and are eligible for a free boiler then the boiler itself and the installation is free. If there’s any other work required such as pipework the customer will need to meet any extra costs. To find out if you meet the eligibility requirements go to Boiler Grants by following the link in the article and fill in the simple online form.

  • Steve ford
    Posted September 23, 2013 at 6:15 pm

    My parents are pensioners and have just purchased a flat with no heating at all. They are not getting any benefits at all would they possibly be entitled to any help with central heating installation ?

    • Posted September 24, 2013 at 8:51 am

      Hi Steve,

      Unfortunately from the sound of their situation a free boiler under the Affordable Warmth scheme (to which this article refers to) isn’t going to be an option. Unless your parents are on benefits then they aren’t going to qualify for any sort of grant or funding. You could look into Green Deal finance, a Government scheme which would enable energy saving measures to be installed at no up front cost. It’s a loan which is attached to the property rather than a person or persons. If I were you I would give the Energy Saving Trust a call. Their number is 0300 123 1234. They may be able to offer some useful advice once you’ve explained the position your parents are in. Sorry the news isnt more positive. I take it that your parents live in England? There are different initiatives for other parts of the UK but usually only available to people on certain benefits.

  • Sinead
    Posted September 20, 2013 at 7:14 am

    Hi my mum (aged 84) had a government bolier fitted 3 and a half years ago. So it is now out of warrenty. She paid to have it serviced in July and now it wont work. the gas engineer thought it was one thing now says its something else. He has advisedher its more cost effective to have a new one- £900 she hasnt got this money. What can I do? has anyone got any ideas

    • Posted September 20, 2013 at 9:20 am

      Hi Sinead,

      Thanks for your enquiry. I’m sorry to hear about the issue your mum is having with her boiler. A boiler shouldn’t pack in after just 3 and a half years. I would suggest trying to get in touch with the company who installed the boiler to see if this can be addressed somehow. It’s pretty poor that it won’t work. Unfortunately even if your mum met the benefit criteria, because her boiler is so new she wouldn’t qualify for a new boiler under the Government’s Affordable Warmth Obligation scheme. So that’s out. You could get in touch with the Energy Saving Trust. If you explain the situation to them they may have some useful advice. Their number is 0300 123 1234 – it’s a national rate number. Obviously with the colder weather I understand how important it is for you to get this sorted out for your mum before winter arrives. Sorry I couldn’t be of more help.

  • Jim Parham
    Posted September 16, 2013 at 1:19 pm

    The links do not work. has the scheme finished?

    • Posted September 16, 2013 at 1:27 pm

      Hi Jim,

      The scheme is still running. I gather you mean the links in the article? I’ve just checked and the links do work.

  • Mark
    Posted September 14, 2013 at 8:32 am

    Hi. I’m looking into this for my gran can you help please?
    She has an old back boiler which Is faulty and is over 10 years old,
    My gran only currently receives her state pension, lives alone in an owned property. Can you tell me if she would qualify for a boiler upgrade and if so how to go about getting 1? Thanks.

    • Posted September 16, 2013 at 11:55 am

      Hi Mark,

      Thanks for your question. Your gran would either need to be in receipt of Pension Credit or Working Tax Credit (over 60). If you or your gran visit and fill in the online quote form you’ll be told instantly whether your gran is eligible and how to apply. I hope that helps. Also, for your information, although back boilers are included in the free boiler scheme it won’t be like for like but rather a wall mounted condensing boiler.

  • Lynda
    Posted September 13, 2013 at 4:13 pm

    Hi, my 92 year old mother in law was contacted about free boiler scheme and told she qualified. When the installer arrived he walked in and saw it was a back boiler and said it couldn’t be done. They had been told on phone it was Baxi back boiler. Why aren’t these included in the scheme.

    • Posted September 16, 2013 at 11:28 am

      Hi Lynda,

      Back boilers are included in the ECO free boiler scheme but not as a like for like replacement. If your mother-in-law meets all of the qualifying criteria then she should be entitled to receive a free boiler but it won’t be another back boiler, it will be a wall mounted new condensing boiler. However not all installers will touch back boilers, only certain installers/companies will replace an old back boiler with a new modern wall mounted model. I would suggest visiting our Boiler Grants website and completing the online form. Hope that helps. Please let me know if I can be of any further help.

  • denning
    Posted September 8, 2013 at 10:35 am

    i was contacted by a phone call apparently from a Sunderland firm saying i had not claimed my free boiler , a visit by 2 chaps was done and photos and pension credit details photos taken ect Mr Dennings signiture Told we would be contacted in a week and the new boiler would be fitted 2 weeks later …..that was over 6 weeks ago and we have not had anymore contact at all

    • Posted September 9, 2013 at 10:02 am

      Hi Jean,

      I’m sorry to hear about the delay getting your free boiler installed. On average it can take 8-10 weeks for the larger energy companies to complete the installation. With smaller firms you’re generally looking at around 6 weeks. Some installations can be completed in 2 weeks from initial visit, but it’s more than likely to be longer. I presume you have the contact details for the Sunderland firm? Have you tried making contact with them?

  • Imtiaz Hussain
    Posted August 29, 2013 at 10:59 am

    I am a manager if Jinnah day care centre which has day care provision for older people. we are a registered charity. we are in urgent need of a new boiler. Can we get assistance/grant to fit a new boiler?
    Many thanks

    • Posted August 29, 2013 at 11:41 am

      Hi Imtiaz,

      Pensioners who own their own home or rent privately and are in receipt of specific benefits can apply for the free boiler scheme. So I’m afraid as a business you wouldn’t be eligible for a free boiler as part of the Government’s ECO scheme. Another Government scheme called the Green Deal might be your best bet. The scheme enables homeowners and businesses to make energy saving improvements without having to meet the upfront costs. It’s essentially a loan which you pay off in installments through your energy bill. I don’t know how old your existing boiler is, but with a new A rated for efficiency boiler you’ll be able to make savings on your energy bills. You can find out more about the Green Deal by visiting Alternatively it might be worth contacting your local council because often councils run their own affordable warmth schemes.

      Hope that helps.


Comment on this post

Your email is kept private. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>